This Privacy Policy explains how Betmica collects, uses, stores and protects your personal data when you use our website, mobile app or any of our services. Please read it carefully before registering an account.

1. Who Is Responsible for Your Data

Betmica is the data controller responsible for the personal information you provide when using our platform. Betmica operates under a Curaçao eGaming master licence. The company is Curaçao-registered; full corporate details are available on request through our support channels. By using Betmica, you agree that your data is processed in accordance with this policy.

2. What Data We Collect

We collect the following categories of personal data:

• Registration details: your name, date of birth, email address, username and preferred currency.
• Verification (KYC) documents: government-issued identity documents, proof of address and, where required, proof of payment method. These are collected before your first withdrawal and as required by our licensing obligations.
• Payment and transaction data: deposit and withdrawal amounts, payment method details (such as iDEAL, card numbers in masked form, e-wallet identifiers or cryptocurrency wallet addresses) and transaction history.
• Device and usage data: IP address, browser type, operating system, pages visited, session duration and in-game activity.
• Cookies and similar technologies: see the Cookies section below.

3. Why We Use Your Data

We process your personal data for the following purposes:

• Account management: to create, maintain and administer your Betmica account.
• Legal and licensing obligations: to comply with the requirements of our Curaçao eGaming licence and applicable laws, including identity verification and record-keeping.
• Fraud and anti-money-laundering prevention: to detect, investigate and prevent fraudulent activity, cheating and financial crime.
• Responsible gambling: to monitor play patterns, apply self-exclusion or deposit limits, and carry out affordability checks where appropriate.
• Service improvement: to analyse how our platform is used so we can improve functionality and player experience.
• Marketing: only where you have given explicit consent, we may send you promotional communications about offers and new features. You may withdraw this consent at any time.

4. How We Protect Your Data

Betmica takes the security of your personal information seriously. We use industry-standard measures including:

• Encryption: all data transmitted between your device and our servers is protected using SSL/TLS encryption.
• Restricted access: only authorised personnel who need your data to perform their duties may access it, and they are bound by confidentiality obligations.
• Secure payment processing: payment transactions are handled through established, certified payment service providers. We do not store full card numbers on our systems.

5. How Long We Keep Your Data

We retain your personal data for as long as your account is active and for as long as required by our licensing conditions and applicable legal obligations after account closure. KYC documents and transaction records are kept for the minimum retention period required under our Curaçao eGaming licence. Once retention periods expire, data is securely deleted or anonymised.

6. Your Rights

You have the following rights regarding your personal data:

• Access: you may request a copy of the personal data we hold about you.
• Correction: you may ask us to correct inaccurate or incomplete data.
• Deletion: you may request deletion of your data, subject to our legal retention obligations.
• Objection to marketing: you may opt out of marketing communications at any time via your account settings or by contacting support.
• Withdrawing consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us through the support channels available on the site.

7. Cookies

Betmica uses cookies and similar tracking technologies on our website and app. These fall into two categories:

• Essential cookies: necessary for the site to function correctly, including session management and security. These cannot be disabled without affecting core functionality.
• Optional cookies: used for analytics, performance measurement and, where consented to, personalised content. You may manage your cookie preferences through the cookie settings tool on our site or via your browser settings.

Disabling optional cookies will not prevent you from using Betmica, but some features may be less personalised.

8. How to Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal data, please contact us through the support channels available on the Betmica website, including live chat and the contact form. We will respond to your enquiry as promptly as possible.

This Privacy Policy may be updated from time to time. We will notify you of material changes by posting the revised policy on our site. Continued use of Betmica after any update constitutes acceptance of the revised terms.